Michigan Business Network
Leadership Lowdown | It May Not Be Our Fault, But It Is Our Problem!

Leadership Lowdown | It May Not Be Our Fault, But It Is Our Problem!

March 8, 2021

Maybe you are one of those who have experienced a magical moment of service, when things go wrong, but the recovery takes the disappointed customer and makes them a raging fan. Few places on earth do it better than Disney and we get to hear from a great expert on why it is such a magic kingdom! David Zanolla is an Instructor and Senior Associate Faculty member in the Department of Communication at Western Illinois University. In the spring of 2010, David offered a special topics course featuring the Walt Disney World theme parks in Orlando, Florida.

It is fun to "talk culture" and to apply great principles to your team and company environment! Let's talk about a little magic on this issue of the Leadership Lowdown!

» Visit MBN website: //www.michiganbusinessnetwork.com/ » Subscribe to MBN’s YouTube: //www.youtube.com/channel/UCqNX… » Like MBN: //www.facebook.com/mibiznetwork » Follow MBN: //twitter.com/MIBizNetwork/ » MBN Instagram: //www.instagram.com/mibiznetwork/

Michigan Business Beat | PNC National Economic Outlook - Spring 2021

Michigan Business Beat | PNC National Economic Outlook - Spring 2021

March 5, 2021

Jeffrey Mosher catches up with Kurt Rankin, Economist, and Vice President with PNC Financial Services, Pittsburgh, PA. They discuss the results of PNC’s MI Fall Economic Outlook Survey of Small- & Mid-Size Business Owners. Here are a few of the key findings: Three-quarters of business owners plan to encourage or require employees to vaccinate One-in-four small businesses don’t believe they can stay afloat for another year under current economic conditions Nearly all businesses made adaptations during the pandemic; most expect them to become permanent While most layoffs not permanent, hiring expectations at lowest level in survey’s history

Leadership Lowdown | Yes Sir!

Leadership Lowdown | Yes Sir!

March 2, 2021

Eric Albright, Sergeant First Class Michigan Army National Guard is serving our country and the people of Michigan and takes some time to share his leadership experiences and observations. When leading people, Eric's focus is on purpose, direction and motivation. Serving for over 23 years, his journey started when he was assigned to Iraq as a firefighter and has taken him to his current role as a key leader in recruiting here in Michigan.

As a component of the U.S. Army, the Michigan Army National Guard defends the country when called to action, but what makes for a unique branch in the military is the duty to protect and serve the state of Michigan. That mission allows service members to live and serve within our Michigan communities. From natural disaster relief and civil disturbances to national emergencies, The Michigan Army National Guard is always ready, always there. In this case, they are here on the Leadership Lowdown with a great conversation about service and leadership! Tune in now!

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 6

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 6

February 26, 2021

In this episode of the Bottom-Line IT Show, Mike Maddox talks with Chris Knapp of Accessiversity about his mission to use technology to meet the needs of those with disabilities. Chris and Mike talk about how accessibility goes much deeper than a website plugin. It’s about business processes and considering your user experience.

Living in a digital world means that we have access to information at our fingertips 24/7/365. But how accessible is really for those with disabilities? You may have heard about accessibility for websites. Your website might even have tools and plugins that allow your website to be accessible to those who are visually impaired.

» Visit MBN website: //www.michiganbusinessnetwork.com/ » Subscribe to MBN’s YouTube: //www.youtube.com/channel/UCqNX… » Like MBN: //www.facebook.com/mibiznetwork » Follow MBN: //twitter.com/MIBizNetwork/ » MBN Instagram: //www.instagram.com/mibiznetwork/

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 5

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 5

February 26, 2021

In this episode of the Bottom-Line IT Show, Mike Maddox talks with Chris Knapp of Accessiversity about his mission to use technology to meet the needs of those with disabilities. Chris and Mike talk about how accessibility goes much deeper than a website plugin. It’s about business processes and considering your user experience.

Living in a digital world means that we have access to information at our fingertips 24/7/365. But how accessible is really for those with disabilities? You may have heard about accessibility for websites. Your website might even have tools and plugins that allow your website to be accessible to those who are visually impaired.

» Visit MBN website: //www.michiganbusinessnetwork.com/ » Subscribe to MBN’s YouTube: //www.youtube.com/channel/UCqNX… » Like MBN: //www.facebook.com/mibiznetwork » Follow MBN: //twitter.com/MIBizNetwork/ » MBN Instagram: //www.instagram.com/mibiznetwork/

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 4

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 4

February 26, 2021

In this episode of the Bottom-Line IT Show, Mike Maddox talks with Chris Knapp of Accessiversity about his mission to use technology to meet the needs of those with disabilities. Chris and Mike talk about how accessibility goes much deeper than a website plugin. It’s about business processes and considering your user experience.

Living in a digital world means that we have access to information at our fingertips 24/7/365. But how accessible is really for those with disabilities? You may have heard about accessibility for websites. Your website might even have tools and plugins that allow your website to be accessible to those who are visually impaired.

» Visit MBN website: //www.michiganbusinessnetwork.com/ » Subscribe to MBN’s YouTube: //www.youtube.com/channel/UCqNX… » Like MBN: //www.facebook.com/mibiznetwork » Follow MBN: //twitter.com/MIBizNetwork/ » MBN Instagram: //www.instagram.com/mibiznetwork/

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 3

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 3

February 26, 2021

In this episode of the Bottom-Line IT Show, Mike Maddox talks with Chris Knapp of Accessiversity about his mission to use technology to meet the needs of those with disabilities. Chris and Mike talk about how accessibility goes much deeper than a website plugin. It’s about business processes and considering your user experience.

Living in a digital world means that we have access to information at our fingertips 24/7/365. But how accessible is really for those with disabilities? You may have heard about accessibility for websites. Your website might even have tools and plugins that allow your website to be accessible to those who are visually impaired.

» Visit MBN website: //www.michiganbusinessnetwork.com/ » Subscribe to MBN’s YouTube: //www.youtube.com/channel/UCqNX… » Like MBN: //www.facebook.com/mibiznetwork » Follow MBN: //twitter.com/MIBizNetwork/ » MBN Instagram: //www.instagram.com/mibiznetwork/

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 2

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 2

February 26, 2021

In this episode of the Bottom-Line IT Show, Mike Maddox talks with Chris Knapp of Accessiversity about his mission to use technology to meet the needs of those with disabilities. Chris and Mike talk about how accessibility goes much deeper than a website plugin. It’s about business processes and considering your user experience.

Living in a digital world means that we have access to information at our fingertips 24/7/365. But how accessible is really for those with disabilities? You may have heard about accessibility for websites. Your website might even have tools and plugins that allow your website to be accessible to those who are visually impaired.

» Visit MBN website: //www.michiganbusinessnetwork.com/ » Subscribe to MBN’s YouTube: //www.youtube.com/channel/UCqNX… » Like MBN: //www.facebook.com/mibiznetwork » Follow MBN: //twitter.com/MIBizNetwork/ » MBN Instagram: //www.instagram.com/mibiznetwork/

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 1

Bottom Line IT | Embracing Accessibility in a Digital World with Chris Knapp 1

February 26, 2021

In this episode of the Bottom-Line IT Show, Mike Maddox talks with Chris Knapp of Accessiversity about his mission to use technology to meet the needs of those with disabilities. Chris and Mike talk about how accessibility goes much deeper than a website plugin. It’s about business processes and considering your user experience.

Living in a digital world means that we have access to information at our fingertips 24/7/365. But how accessible is really for those with disabilities? You may have heard about accessibility for websites. Your website might even have tools and plugins that allow your website to be accessible to those who are visually impaired.

» Visit MBN website: //www.michiganbusinessnetwork.com/ » Subscribe to MBN’s YouTube: //www.youtube.com/channel/UCqNX… » Like MBN: //www.facebook.com/mibiznetwork » Follow MBN: //twitter.com/MIBizNetwork/ » MBN Instagram: //www.instagram.com/mibiznetwork/

Leadership Lowdown | Customer Service Done Right…Even When it Hurts

Leadership Lowdown | Customer Service Done Right…Even When it Hurts

February 22, 2021

When the need intersects the right opportunity, the results can be amazing! Shaun Zisler saw such a need and went to work! As the founder and owner of Crooked Bend, he started a business that now ships across the country and has significant product offerings to meet a growing need!

Crooked Bend provides unique food plot seed mixtures that are optimized for whitetail deer, turkey, pheasants and other wildlife. Shaun loves to say, "Love your herd and plant Crooked Bend seed this growing season"!

This kind of success doesn't come easy and the lessons learned in customer service and the growing pains of a startup company are worth sharing on this edition of the Leadership Lowdown! Look what's growing, right here in Michigan!

» Visit MBN website: //www.michiganbusinessnetwork.com/

» Subscribe to MBN’s YouTube: //www.youtube.com/channel/UCqNX…

» Like MBN: //www.facebook.com/mibiznetwork

» Follow MBN: //twitter.com/MIBizNetwork/

» MBN Instagram: //www.instagram.com/mibiznetwork/

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